By Neil Doyle
NORMAL – Some residents in Normal are reporting mail delivery issues over the last week. The United States Postal Service Chicago/Illinois District 1 says local management is aware of delivery issues in Normal and is taking steps to address the concerns.
USPS Chicago/Illinois District 1 statement:
The Postal Service is committed to providing the best possible service to our customers and we apologize for any inconvenience that may have been experienced. Local management is aware of delivery issues in Normal and is taking steps to address the concerns. We appreciate the patience of our customers and the efforts of employees during challenging times.
Our workforce, like others, is not immune to the human impacts of the ongoing coronavirus pandemic. We will continue flexing our available resources to match the workload and we are proud of the efforts of postal employees in Normal, and the nation, as they define essential public service every day.
When mail service issues occur, we take steps to quickly resolve customer concerns. We gladly work to address any specific issue from the community when brought to our attention and we encourage customers to reach out to their local postal station. Customers can also go to our website usps.com and click on “Contact us” at the bottom of our homepage, or utilize this direct web address: https://usps.force.com/emailus/s/. Every email will be carefully documented and appropriate action taken to strengthen service. In addition, the official Twitter account of the United States Postal Service, managed by the Social Media staff at USPS HQ, can provide help. For customer service, please tweet @USPSHelp. The Postal Service will diligently continue to investigate customer’s concerns and correct deficiencies to improve service to our communities.
Neil Doyle can be reached at [email protected]
