Bloomington reversing some payments after utility bill errors

Posted on April 8, 2025

BLOOMINGTON, Ill. (WMBD) — The City of Bloomington is encouraging residents to double-check their utility payments after an error on their Cycle 1 utility bills.

The bills due on April 5 in the InvoiceCloud Payor Portal may have included duplicate transaction activity, Bloomington Finance Director Scott Rathbun said.

This error affected the balance due on the affected accounts. Rathbun said the city immediately began processing the reversal of the activity.

Residents who use autopsy will have any inaccurate payments reversed, and the correct amount will be redrawn. The money should not be withdrawn until the incorrect payment is credited to your account.

Those who manually pay online are encouraged to check their account to make sure they did not overpay or underpay. Those who overpaid will have a credit roll over to reduce their next bill. Those who underpaid should pay the balance they have due.

Rathbun said they would not process any late fees or penalties during this period.

Anyone with questions can reach out to [email protected] or call 309-434-02509.

WMBD TV can be reached at [email protected].

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