New state law clarifies when a hotel can remove an unruly guest

Posted on July 5, 2023
Hyatt
Hyatt Place in Uptown Normal. (Photo from bloomingtonnormal.place.hyatt.com)

By IIS Radio

SPRINGFIELD – Gov. JB Pritzker has signed a law protecting hotel workers from unruly guests.

The bill came at the request of the industry. Michael Jacobson, president of the Illinois Hotel and Lodging Association, said earlier this year that anger towards employees has been a problem.

“Unfortunatly, we have seen a troubling trend in which service industry workers are facing abuse from customers,” said Jacobsen. “While this is not unique to the hotel industry, it is important that hotels are able to take necessary steps to keep employees safe and foster a positive working environment.”

The law, which takes effect in about two months, lets hotels toss out guests who refuse to pay, are exhibiting troubling behavior like using a room to let minors drink alcohol or who pose a safety risk.

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