By WFMB/RFD Radio

WASHINGTON – U.S. Rep. Rodney Davis asked constituents to share their experiences with the nation’s airlines with customer service in the spotlight recently.

Davis shared the feedback with the Transportation and Infrastructure Committee. He said the feedback was surprisingly positive, with plenty of room for improvement.

“On a positive note, 73 percent of them said they did not feel as though they had ever been mistreated by an airline employee,” Davis said, adding 60 percent of respondents felt the airlines are not committed to good customer service.

Davis has been critical of the airline industry’s willingness to improve customer service in light of the recent incident in which a passenger was forcibly removed from an oversold United Airlines flight.

“Too many times, I’ve seen airlines scramble to find a passenger willing to switch seats to accommodate a parent traveling with a child,” Davis said. “It usually works out because most passengers feel for parents traveling with young children and are willing to help. But this inevitably slows the boarding process, and when it doesn’t work out, it can be a problem.

Constituents who would like to share their stories can visit rodneydavis.house.gov.